ABOUT US
With five decades of experience in luxury hospitality, McGillicuddy Hospitality has become synonymous with service excellence.
Our expertise spans luxury cruise lines, high-end hotels, and resorts around the world. We provide more than just training – we build the foundations for exceptional guest experiences at every level. Our approach ensures that no detail is overlooked and that every team member is equipped to deliver outstanding service, every time.
The world’s biggest hospitality brands choose us because we have a proven track record with luxury brands, and offer customised training solutions that reflect your brand’s values. With us, you can rest assured that you have found a long-term partnership focused on measurable success.
THE TEAM
Managing Director
With over 30 years of international experience in the luxury hospitality industry, Darragh leads our team.
Born in Ireland, and as a 3rd generation hotelier, he grew up learning tricks of the trade through a family-owned hotel business that remains one of Ireland’s leading hotels after more than 60 years in operation. He went on to study Hotel Management and International Business Studies at Shannon College of Hotel Management, before taking his skills overseas. With a career spanning three continents in positions of senior operations and corporate leadership with brands such as The Ritz-Carlton Hotel Company and Royal Caribbean Cruises Ltd., his expertise enables him to develop and implement innovative solutions to complex business challenges. Darragh is a driven hospitality professional who inspires the team to consistently exceed expectations.
Let’s just say – he knows what he’s doing, is passionate about it, and loves to make it happen
When he’s not busy designing your brand’s next successful service program, you’ll find him out running along a coastline or mountain, or enjoying quality time with his wife Sonja and his two sons, Joshua and Luca.
Senior Manager, Client Success
With over ten years of experience across the hospitality industry, Heather brings a unique blend of operational expertise, creativity, and strategic vision to her work. Her background in the hospitality industry has given her a deep understanding of service excellence.
As Senior Manager, Client Success, Heather partners closely with our clients to help them unlock opportunity, strengthen their brand promise, and deliver exceptional guest experiences. She thrives on understanding complex challenges and translating strategies into actionable solutions that drive real results.
Known for her warmth, professionalism, and natural rapport, Heather combines sharp strategic thinking, ensuring that every project feels personal and impactful.
You’ll find Heather by the water in her free time too, sailing between islands, scuba diving coral reefs, or hiking to secluded waterfalls. Wherever there’s adventure, she’ll be there.
Manager, Operations & Integration
Peter brings deep expertise in operational strategy, process design, and organisational structure to the MH team. With a background in executive coaching, business operations, and performance optimisation, he ensures every moving part in the business is aligned and accountable.
Peter leads the integration of systems, processes, and performance frameworks, ensuring MH operates at its highest standard across every project.
When he isn’t striving to simplify chaos, you can find him out on trails or roads, running or cycling.
Operations Administrator
Abby brings a rich background of experience to her role as Operations Administrator, contributing to the smooth functioning of the company’s day-to-day operations.
In her capacity as Operations Administrator, Abby collaborates with the team to ensure the business runs smoothly and professionally. She provides support in various areas, including accounting/finance, people management, and process & project management. Abby handles tasks such as transforming technical information into user-friendly, operational documents like SOPs and Operations Manuals. Additionally, she takes on ad-hoc business administration projects, demonstrating her adaptability to various challenges.
Outside of work, Abby wears the hats of a dedicated mom to a vibrant 4-year-old and a passionate dog lover. She finds joy in spending quality moments with her loved ones, embodying a balance between professional dedication and personal fulfillment.
Learning & Development Coordinator
With over five years of experience in the hospitality industry and an educational background in psychology and social development, Cara’s journey has taken her from guest-facing roles to learning & development, bringing a balanced mix of operational insight and people-centered thinking to her work.
Detail-oriented, creative, and empathetic, Cara is driven by her passion for sustainable growth and impact. Cara supports the team through structured coordination, clear communication, and a solutions-focused approach. Her work is rooted in collaboration and consistent delivery of high-quality learning experiences.
Outside of work, you will find Cara at the beach, in a dance studio, or chasing a sunset with her close friends.