Discover how McGillicuddy Hospitality trained 1,400+ leaders in 2024 to...
MEDIA & PRESS
Hear from the voices behind world class hospitality training.
FEATURED SPEAKERS
DARRAGH MCGILLICUDDY
Managing Director
Darragh McGillicuddy is a third-generation hotelier with over 30 years in luxury hospitality. He’s led global teams at The Ritz-Carlton and Royal Caribbean, earning a reputation for calm, people-first leadership. As founder of McGillicuddy Hospitality, he helps hotels and cruise lines build service cultures that consistently exceed expectations. A sought-after speaker, Darragh brings real stories, practical tools, and refreshing honesty to topics like building strong teams, navigating generational shifts, and keeping the magic of hospitality alive.
HEATHER CRADOCK
Senior Manager, Client Success
Heather Cradock brings calm, clarity, and humour to the chaos of hospitality. With experience across land and sea, she’s trained leaders in shipyards, guided boardrooms through transformation, and helped global brands roll out service standards that last. As a speaker, Heather shares practical, relatable insights drawn from years of leading teams, managing launches, and navigating hospitality’s “oh no” moments – always with ideas people can use immediately (and a few laughs along the way).
AS FEATURED IN
PRESS RESOURCES
Executive Headshots
High-resolution images of our leadership team for media use.
Company Bios
Detailed biographies of key executives and company history.
Brand Logos
Various formats of the McGillicuddy Hospitality logo.
Fact Sheet
A comprehensive overview of our company, services, and achievements.
STORIES & INSIGHTS
Why Staff Training Is the Backbone of Luxury Hospitality
A couple arriving late after a long flight were greeted...
How Luxury Hospitality Is Going Green
Sustainability in luxury hospitality is now an expectation. Guests are...
